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Repair Center

1 YEAR WARRANTY
- Unless otherwise noted, ROBOTIS warrants its products against defects for 1 year. Products that are not manufactured by ROBOTIS or are co-developed with ROBOTIS may not be covered under warranty.
BATTERY WARRANTY
- Unless otherwise noted, ROBOTIS battery products with Lithium-Polymer chemistry (LiPo) are warrantied for 6 months from the date of purchase.
30-DAY MONEY-BACK GUARANTEE
- If you are not satisfied with your product, you may return it within 30 days of receipt for an exchange or refund. The product must be unopened and in its original packaging. The customer is responsible for return shipping charges.
DISCLAIMER
- You will not qualify for a warranty or refund if there is normal wear & tear, abuse to the product, improper tampering, or accidental damage.
- Worn out gears, burnt motors and PCBs, and damaged cables are not covered under warranty.
- Modification of the Dynamixel Firmware to disable Error Status or Shutdown Alarms may also void our warranty.
- Please back up source codes and files in the product before requesting RMA. ROBOTIS is not responsible for any software and file loss in the product.
RMA Procedures
[Step 1] Where did you purchase the product?

ROBOTIS

Go to Step 2

Local Distributor

Go to Step 3

[Step 2] a. Go to Selfcheck Service and get the trouble code.
             b. Fill out the RMA Form and contack contactus2@robotis.com
[Step 3] Please contact the distributor from whom you purchased the product.
             They will provide the local RMA service.
Product repair porcedures vary by region. In the top right corner, select your language and location to visit your local homepage.