We received some OpenCM1.0 with the port is damaged. The end users gave us the foodback that there openCM1.0 is new wihout any use. Did you receive more return foodback about similar question? How can we do to solve this question?
I think you'll be covered by warranty for this.
Please proceed RMA for the defect of new product.
FYI, the strong external force should not be applied to the USB terminal.