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POST No. 2406991
About the problem of our brand new OP3
2018-10-08 15:48:29 gilbo

Hi,


We have a serious problem with a OP3, which we have just delivered to the customer. 


On the day 1, OP3 demonstration mode was working properly, but the soccer mode was working poorly. On the day 2, OP3 soccer mode stopped working, but demonstration mode was still working. Now, nothing is working and robot does not get open.


The following link is tested, but nothing has changed:


http://emanual.robotis.com/docs/en/platform/op3/quick_start/#power-on


The red light is lid, but robot does not get open. 


What can be the problem? Product is brand new... 


We need urgent help about the matter. 


Kind Regards,


2018-10-08 15:48:29
TR-EVN/EVANEO
2018-10-11 13:48:16 TR-EVN/EVANEO

Any news, it is kind of urgent. 

2018-10-11 13:48:16
TR-EVN/EVANEO
2018-10-16 15:47:12 Will Son

Hi,

Please let me know if replacing Intel NUC does not solve the issue.

Thank you.

2018-10-16 15:47:12
Will Son
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