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POST No. 2406991
About the problem of our brand new OP3
2018-10-08 15:48:29 gilbo

Hi,


We have a serious problem with a OP3, which we have just delivered to the customer. 


On the day 1, OP3 demonstration mode was working properly, but the soccer mode was working poorly. On the day 2, OP3 soccer mode stopped working, but demonstration mode was still working. Now, nothing is working and robot does not get open.


The following link is tested, but nothing has changed:


http://emanual.robotis.com/docs/en/platform/op3/quick_start/#power-on


The red light is lid, but robot does not get open. 


What can be the problem? Product is brand new... 


We need urgent help about the matter. 


Kind Regards,


2018-10-08 15:48:29
TR-EVN/EVANEO
2018-10-11 13:48:16 TR-EVN/EVANEO

Any news, it is kind of urgent. 

2018-10-11 13:48:16
TR-EVN/EVANEO
2018-10-16 15:47:12 Will Son

Hi,

Please let me know if replacing Intel NUC does not solve the issue.

Thank you.

2018-10-16 15:47:12
Will Son
2018-10-29 15:38:43 TR-EVN/EVANEO

Hi,


We replaced the NUC, and now, the robot started to work, but problem with the vision continues. 


1. Mode "interactive motive mode" works fine. It makes the motions.

2. mode " soccer mode" does not work. It cannot recognize the ball. Sometimes, for a very very short time, it sees but then it looses the ball cannot see it. So, it cannot play soccer at all. 

3. mode "vision processing" does not work properly either. It cannot track our faces. Then we realized, if go away like 4 meters, it starts to see our faces and starts tracking. But even under 2 meters, it sees nothing. At 1 meters, it make also no reaction. I have used Op3 in Korea and face-tracking works under 1 meter. 


So, what should we do? It is a big trouble right now. And we are in hurry. 


Take Care,


PS: I have a video about soccer mode. I have sent it to Lucy, you may ask it from her. 

2018-10-29 15:38:43
TR-EVN/EVANEO
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