I have a customer who bought 20 of the above servo.
The were undergoing initial testing on 1 servo doing the configuration through their servo driver. The servo suddenly stopped working. Now it has no lights no nothing.
I had asked them to go through the self check and they could not get past step 3.
"[Step1] Was it fine to turn the horn (axle) by hand, with nothing being caught (obstructing) during the turn?[Step2] Is it impossible to turn as if the torque is ON?
Is there any other way to troubleshoot this as this is a time sensitive project.
It seems like the customer already contacted to us with this issue.
We'll help the customer via ROBOTIS customer support email.
Thank you very much for letting me know about this so I can keep track.
No problem at all.
Just so you are aware the company is called VTOL and my contact was Ashley Bryant.
Thanks for your help.
Thank you but the customer has not had a response yet.
Can you please check on that as this is urgent.