are there a customer service for the Dynamixel AX-12A?
I've 5 actuators with communication or movement problems, is there a solution to know the state of the actuators?
The use of the actuators is in the plastic industry; they regulate a flow of cold air to cool a plastic film. The temperature of the cold air is 15°C - 20°C but the
room temperature is over 40°C but less of 70°C.
I'm sorry for the late reply due to our Thanksgiving holiday.
The (core motor) temperature range of AX-12A is under 70 degree, and depending on the room temperature, this limit can be reached faster if DYNAMIXEL is in continuous motion.
However, if the cold air(15 ~ 20) is flowing over the AX-12A, it can cool down the DYNAMIXEL so you might be able to keep using it under the high room temperature.
I'd recommend to contact at firstname.lastname@example.org so that we can get better understanding about your application for more accurate consultation.
Thank you very much.