POST No. 2407581
Customer Service
2019-09-06 21:13:17 Stefano_Doteco

Good morning,

are there a customer service for the Dynamixel AX-12A?

I've 5 actuators with communication or movement problems, is there a solution to know the state of the actuators?

The use of the actuators is in the plastic industry; they regulate a flow of cold air to cool a plastic film. The temperature of the cold air is 15°C - 20°C but the 

room temperature is over 40°C but less of 70°C.

Tks Stefano

2019-09-06 21:13:17
2019-09-17 10:00:29 Will Son

Hi Stefano,

I'm sorry for the late reply due to our Thanksgiving holiday.

The (core motor) temperature range of AX-12A is under 70 degree, and depending on the room temperature, this limit can be reached faster if DYNAMIXEL is in continuous motion.

However, if the cold air(15 ~ 20) is flowing over the AX-12A, it can cool down the DYNAMIXEL so you might be able to keep using it under the high room temperature.

I'd recommend to contact at contactus2@robotis.com so that we can get better understanding about your application for more accurate consultation.

Thank you very much.

2019-09-17 10:00:29
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