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POST No. 2407938
Dynamixel MX-28 undetected by Dynamixel Wizard and R+Manager 2.0
2020-08-25 17:11:32 Tanguy

Hello,


I have a MX-28 which was working well, and I did a firmware recovery (v41) thanks to Dynamixel Wizard 2.0. The recovery procedure failed, and the MX-28 is no longer detected by both Dynamixel Wizard 2.0 and R+Manager2.0. As the motor isn't detected, I can't try to do another firmware recovery procedure.


I use an U2D2 connector with a SMPS2Dynamixel. The LED on the motor doesn't blink anymore and stay off.


Do you have a procedure to solve this issue ?


Thank you in advance for your support

2020-08-25 17:11:32
Tanguy
2020-08-27 16:24:13 Will Son

Hi,


In case of failed firmware recovery, please try the firmware recovery process again with DYNAMIXEL Wizard 2.0.

If this firmware recovery procedure also fails, then please request RMA service for repairing the product.

Thank you.

2020-08-27 16:24:13
willson
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